Complaints Policy


Simply Business Finance Ltd (‘SBF’) will at all times act in your best interests, we aim to provide you with the most suitable finance option(s) to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the funding and the provider of this to ensure you understand your responsibilities and commitments, before proceeding.

We will provide you with a professional and confidential service that delivers the highest possible standards. However, should you feel we have not achieved this and wish to make a complaint about any aspect of our service, you can do this by writing to;

The Complaints Handling Officer, Simply Business Finance Limited, Gemini House, 136 – 140 Old Shoreham Road, BRIGHTON, BN3 7BD where we will try to resolve your concern at the earliest time possible.


When you have engaged with SBF to provide services to you, we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 2018 (the “Act”) and by signing this document you consent to us collecting and processing, both by manual and electronic means, your personal data for the purposes of providing you with the most suitable finance option(s) available.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, our funding panel or statutory, governmental or regulatory bodies for legitimate purposes including, where relevant, solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

If at any time you wish SBF to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact;

The Data Protection Officer, Simply Business Finance Limited, Gemini House, 136 – 140 Old Shoreham Road, BRIGHTON, BN3 7BD

Be assured that we will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.